Cancellation Policy
This Cancellation Policy describes how customers, stores, and Tawseelat may cancel orders on the platform.
1. Customer cancellations
- You may cancel an order before the store accepts it, usually without charge.
- After store acceptance or during preparation, cancellation may be limited or unavailable.
- Once an order is picked up / out for delivery, customer cancellation is generally not allowed.
2. Store or platform cancellations
An order may be cancelled if:
- Items are out of stock.
- The delivery address is outside the active zone.
- Suspected fraud or payment failure occurs.
- Operational issues prevent safe or timely fulfillment.
If you already paid, eligible amounts will be refunded according to the Refund Policy.
3. Customer-caused failed delivery
If delivery fails because the customer is unreachable, provides a wrong address, or refuses a valid order, cancellation/restocking or delivery fees may apply and refunds may be reduced or declined.
4. How to cancel
Use the order screen in the app/website while cancellation is still available, or contact support promptly with your order ID.
5. Contact
Phone: +968 9062 5209
Email: Tawseelat.com@gmail.com
Last updated: July 2026