Shipping & Delivery Policy
This Shipping & Delivery Policy explains how Tawseelat delivers orders within Oman.
1. Service area
Delivery is available only inside active zones configured on the platform (currently focused on Muscat and nearby covered areas). If your location is outside a zone, nearby stores and checkout may be unavailable.
2. Delivery estimates
- Estimated times shown in the app (for example 20–40 minutes) are approximate.
- Actual timing depends on store preparation, rider availability, traffic, weather, and order volume.
3. Delivery fees
- Delivery fees are calculated based on distance, store settings, promotions, and order value.
- Fees are displayed before you confirm payment whenever possible.
- Free delivery offers may apply under specific campaigns or thresholds.
4. Delivery address & receiving orders
- Provide a complete address, landmark, and an active phone number.
- Someone should be available to receive the order at the stated location.
- For parcel deliveries, identity or OTP confirmation may be required.
5. Failed delivery attempts
If the rider cannot complete delivery due to incorrect details or customer unavailability, the order may be returned/cancelled and related fees may apply as per the Cancellation and Refund Policies.
6. Damaged or missing items
Please inspect your order on receipt and report issues quickly through the app or support so we can investigate with the store and delivery partner.
7. Contact
Phone: +968 9062 5209
Email: Tawseelat.com@gmail.com
Last updated: July 2026