Privacy Policy
This Privacy Policy explains how Tawseelat (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our website, mobile applications, and related services in the Sultanate of Oman.
By using Tawseelat, you agree to the practices described in this policy.
1. Information we collect
- Account details — name, phone number, email address, and password.
- Order & delivery data — delivery addresses, order history, payment status, and delivery instructions.
- Location data — approximate or precise location when needed to show nearby stores and complete delivery.
- Device & usage data — IP address, device type, app version, and activity logs used for security and improvement.
- Payment information — processed securely by third-party payment providers (such as Thawani). We do not store full card numbers on our servers.
- Support communications — messages you send to our support team.
2. How we use your information
- Create and manage your account.
- Process orders, payments, refunds, and deliveries.
- Connect you with stores, restaurants, and delivery partners.
- Send order updates, OTP verification, and service notifications.
- Improve platform performance, safety, and customer experience.
- Comply with legal and regulatory obligations in Oman.
3. Sharing of information
We may share necessary information with:
- Stores and delivery partners fulfilling your order.
- Payment gateways and technical service providers.
- Authorities when required by Omani law.
We do not sell your personal data.
4. Data retention & security
We keep personal data only as long as needed for service, legal, and accounting purposes. We use reasonable administrative and technical safeguards to protect your information. No method of transmission over the internet is fully secure.
5. Your choices
- Update profile details in the app or website.
- Manage notification preferences where available.
- Request account deletion or data access by contacting support.
6. Children’s privacy
Tawseelat services are intended for users who can form a valid contract under Omani law. We do not knowingly collect data from children without appropriate consent.
7. Policy updates
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.
8. Contact
Tawseelat
Samail, Oman
Phone: +968 9062 5209
Email: Tawseelat.com@gmail.com
Last updated: July 2026