Last Updated: [Update Date]
This Privacy Policy explains how personal information is collected, used, and protected when using the Tawseelat Platform. By using the platform, you agree to the terms of this policy.
We may collect the following types of information:
Account Information: name, phone number, email address, and password.
Order Information: order details, delivery addresses, and order history.
Payment Information: processed through third-party payment gateways; the platform may not store full card details.
Device Information: device type, operating system, IP address, and usage data.
Location Data: when enabled to facilitate delivery services.
We use collected information for the following purposes:
Creating and managing user accounts.
Processing and fulfilling orders.
Facilitating communication between customers, merchants, and delivery providers.
Improving user experience and platform services.
Preventing fraud and unauthorized use.
Complying with legal and regulatory obligations.
As Tawseelat operates as an intermediary platform, certain information may be shared with:
Merchants and restaurants: to prepare and fulfill orders.
Delivery service providers: to complete deliveries.
Payment service providers: to process transactions.
Legal authorities: when required by law or official request in the Sultanate of Oman.
We do not sell or rent user data to any third parties.
We implement appropriate technical and organizational security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.
However, no electronic system can guarantee 100% security.
We retain personal data for as long as necessary to provide services, comply with legal obligations, or resolve disputes.
Users have the right to:
Access their personal data.
Request correction or updates of their data.
Request account deletion (subject to legal and regulatory requirements).
Object to certain types of data processing where applicable.
The platform may use cookies to enhance user experience, analyze performance, and personalize content.
The platform may rely on third-party services such as payment gateways, mapping services, or logistics systems. These services are governed by their own privacy policies.
The service is not intended for individuals under the legal age in the Sultanate of Oman, and we do not knowingly collect their data.
We reserve the right to update this policy at any time. The updated version will be published on the application or website. Continued use of the platform constitutes acceptance of the updated policy.
This policy is governed by and interpreted in accordance with the laws of the Sultanate of Oman.
Users may contact Tawseelat through official channels for any inquiries regarding this Privacy Policy or their personal data.
