Terms & Conditions
Welcome to Tawseelat. These Terms & Conditions (“Terms”) govern your use of the Tawseelat website, mobile apps, and services. By creating an account or placing an order, you agree to these Terms.
1. About the platform
Tawseelat is a technology platform that enables customers in Oman to order goods and services from independent stores, restaurants, pharmacies, and other partners, and to request delivery or related services (including car rental where available).
Stores and delivery partners operate independently. Tawseelat facilitates ordering, payment processing, and delivery coordination.
2. Eligibility
You must provide accurate registration information and keep your account secure. You are responsible for all activity under your account.
3. Orders & pricing
- Prices are shown in Omani Rial (OMR) unless stated otherwise.
- Product availability, preparation time, and final totals may change based on store stock and delivery conditions.
- Delivery fees, service fees, taxes, or small-order fees may apply and will be shown before checkout where possible.
- Placing an order constitutes an offer to purchase; acceptance occurs when the store/partner confirms the order.
4. Payments
Payments may be made via supported methods such as cash on delivery and digital payment gateways (including Thawani in test or live mode as configured). By paying digitally, you also accept the payment provider’s terms.
5. Delivery
- Delivery is available within active service zones (currently focused on Muscat and surrounding areas as configured).
- Estimated delivery times are indicative and may vary due to traffic, weather, store preparation, or high demand.
- Please ensure your address, phone number, and delivery instructions are accurate.
6. Cancellations & refunds
Cancellation and refund eligibility depends on order status and our Cancellation and Refund Policies. Once an order is being prepared or is out for delivery, cancellation may not be possible.
7. User conduct
You agree not to misuse the platform, attempt fraud, harass partners or staff, upload unlawful content, or interfere with platform security.
8. Partner content
Store names, menus, product descriptions, and images are provided by partners. Tawseelat is not responsible for inaccuracies originating from partners, but we will help resolve reasonable complaints.
9. Liability
To the maximum extent permitted by Omani law, Tawseelat is not liable for indirect or consequential losses, delayed deliveries beyond our reasonable control, or partner product quality issues. Nothing in these Terms excludes liability that cannot be excluded by law.
10. Intellectual property
Tawseelat branding, software, and platform content are protected. You may not copy, reverse engineer, or misuse our intellectual property without written permission.
11. Changes
We may update these Terms periodically. Continued use of the platform after updates constitutes acceptance of the revised Terms.
12. Governing law
These Terms are governed by the laws of the Sultanate of Oman. Disputes shall be subject to the competent courts of Oman.
13. Contact
Tawseelat
Samail, Oman
Phone: +968 9062 5209
Email: Tawseelat.com@gmail.com
Last updated: July 2026