Last Updated: [Update Date]
These Terms and Conditions govern the use of the Tawseelat Platform. By using the platform, you agree to be fully bound by these terms.
Tawseelat operates as an online marketplace that connects customers with merchants, restaurants, and independent delivery service providers. The platform does not own, manage, or operate any store, restaurant, or delivery service. Its role is strictly limited to facilitating transactions between the parties.
By using the application or website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, as well as the Privacy Policy and Refund and Cancellation Policies.
Users must provide accurate and up-to-date information during registration.
Users are responsible for maintaining the confidentiality of their account credentials.
The platform reserves the right to suspend or delete any account that violates these terms.
Orders are placed exclusively through the platform.
Order acceptance is subject to availability and confirmation by the merchant or restaurant.
The platform acts solely as an intermediary and is not responsible for product preparation or quality.
Prices are determined by merchants or restaurants.
Prices may include service or delivery fees.
Payments are processed through approved electronic payment gateways within the platform.
All payment transactions are subject to the terms of the payment provider.
Cancellations and refunds are governed by the Platform’s Cancellation Policy and Refund and Return Policy, which form an integral part of these Terms and Conditions.
Deliveries are carried out by independent third-party delivery providers.
Delivery times are estimates and may vary depending on circumstances.
The platform is not responsible for delays caused by merchants, delivery providers, or force majeure events.
Users are prohibited from:
Engaging in any illegal activities.
Misusing the platform or manipulating orders.
Providing false or misleading information.
Attempting to hack, disrupt, or damage the system.
Tawseelat acts solely as a technical intermediary and is not liable for:
The quality or safety of products.
Delivery delays or failures caused by third parties.
Any indirect, incidental, or consequential damages arising from the use of the platform.
All rights related to the platform’s name, brand, design, and software belong to Tawseelat and may not be used without prior written permission.
The platform reserves the right to modify these Terms at any time. Updated versions will be published on the application or website. Continued use of the platform constitutes acceptance of the updated terms.
These Terms shall be governed and interpreted in accordance with the laws of the Sultanate of Oman. Any disputes shall be subject to the jurisdiction of the competent courts in Oman.
Users may contact Tawseelat support through official channels for any inquiries or complaints.
